Guaranteed 40-Day Return Period
At DOVART, we stand by the quality of our products and aim to ensure your complete satisfaction. If for any reason you're not fully satisfied with your purchase, you may request a return or exchange within 40 days of receiving your order.
This policy is provided in accordance with UK consumer protection law, as DOVART is a UK-registered business. We ship exclusively to customers in the United States.
1. Return Conditions
- Be unused, unwashed, and in its original condition.
- Include original packaging, accessories, and tags.
- Be free from damage, stains, pet hair, or odors.
2. How to Request a Return or Exchange
To initiate a return or exchange:
- Email support@dovart.com within 40 days of receiving your order.
- Include your order number and reason for return.
- We will respond with instructions and next steps.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 14 business days.
- Shipping costs (including outbound and return shipping) are non-refundable.
- You are responsible for paying for your own return shipping.
Partial refunds may apply for:
- Items not in original condition.
- Returns missing parts, packaging, or accessories.
4. Exchanges
We’re happy to exchange items that meet our return criteria:
- Follow the same return process.
- State clearly which item you’d like in exchange.
- Exchanges are subject to availability.
5. Faulty or Incorrect Items
If you receive a defective or incorrect item:
- Contact us at support@dovart.com within 7 days of receiving the item.
- We will arrange a free replacement or full refund, including return shipping costs.
📧 Email: support@dovart.com
🌐 Website: www.dovart.com